Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIX0069 Mapping and Delivery Guide
Manage contracted support services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIX0069 - Manage contracted support services
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine the scope of contracted support
  • Contract service arrangements are confirmed and clarified as required
       
Element: Contract obligations are identified in accordance with contractual, organisational and legislative requirements
       
Element: Contract authority is consulted to clarify and assist with contract administration issues
       
Element: Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures
       
Element: Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace
       
Element: Integrate contracted support with own operations
  • Arrangements for interaction and engagement between contracted personnel and organisational personnel are established
       
Element: Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment
       
Element: Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace
       
Element: Contract management framework established to promote the integration between contracted personnel and organisational personnel
       
Element: Supervise the delivery of contracted support
  • Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
       
Element: Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met
       
Element: Contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures
       
Element: Complaint management process is instituted to promptly resolve issues and identify contractual rub points
       
Element: Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel
       
Element: Report on the performance of contracted support
  • Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures
       
Element: Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures
       
Element: Contract information is maintained in accordance with organisational policy and procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Contract service arrangements are confirmed and clarified as required 
 
 
 
 
Arrangements for interaction and engagement between contracted personnel and organisational personnel are established 
 
 
 
Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures 
 
 
 
 
Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures 
 
 

Forms

Assessment Cover Sheet

TLIX0069 - Manage contracted support services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIX0069 - Manage contracted support services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: